These Terms and Conditions (“Terms”) are a contract between you (“Member”) and Linvite Hospitality L.L.C (“L’invité” and maybe referred to as “us” or “we”), and govern your access to and use of L’invité membership and the L’invité App (“App”) (“Membership”) including any products, activities, experiences, events or services made available through the Membership (collectively, “Services”). Please read these Terms carefully. By installing, accessing and/or using our App or Services, you agree to these Terms. If you do not agree with these Terms, you must notify the L’invité team within the first 14 days of subscribing to the Membership.
1. MEMBERSHIP PROCESS
- In order to apply for the membership, you are required to provide your name, mobile number, email address, date of birth, marital status, nationality, job title, industry, monthly income/net worth, and any other information requested by us. We may also, using publicly available information, vet members to ensure they are both eligible and suitable for the L’invite community.
- You confirm that all the information including personal details provided to L’invité Hospitality is, and will be, true and accurate.
- You may not use a pseudonym or alias. Misleading or false information is sufficient reason for us to terminate your application and revoke your membership. You agree that L’invité will have no liability arising from any information that is incorrectly verified.
2. MEMBERSHIP SUBSCRIPTION
- You agree that you will not disclose your login details and password to any other person or allow any other person to use your membership.
- The digital membership card and L’invité App remain the property of L’invité and are deemed invalid upon expiry or cancellation. Misuse of membership cards or membership benefits may result in termination of membership or withdrawal of privileges without any refund.
- Membership cards are not transferable and may only be used by each member to whom the card is issued to. L’invité will use reasonable efforts to notify members of any changes in Services, Membership Structure or Partnership base. Any use of the membership by a member will be deemed as acceptance of any amendment. L’invité will not be liable for loss or damage resulting there from.
- Any special offers or discounts on your membership structure and/ or subscription fee should not be disclosed to the other members or any potential members.
3. MEMBERSHIP PAYMENTS
- By subscribing to our membership program, you agree to pay the recurring subscription fee at the interval specified when you signed up. The payment is recurring andwill be charged automatically to the payment method you provided, until you cancel your subscription, to ensure that your membership is always up to date and active
- Your use of the membership is conditional on your payment in full of the membership fees either monthly or upfront annual subscription payment.
- In case, where the membership payment doesn’t go through due to lack of funds or insufficient funds or deliberate cancellation, it is the members responsibility to provide or update the new payment details. Deliberate cancellation of membership by cancelling card payments would be in breach of the minimum membership contract and considered as a Default. Failed payment cannot be deemed as automatic cancellation and any cancellation outside the minimum membership duration of 6 or 12 months will have to be requested in writing with a minimum of one (1) month’s notice.
- For incorrect invoicing or over-invoicing, a refund would be provided to the same credit or debit card as soon as the error has been discovered by us or notified to us.
- If L’invité stops operating or is not a going concern anymore, the Members will be entitled to cancel their monthly subscription charge even if they are still under the Subscription contract term.
- Membership Fees & Structure may change from time to time. In case the annual membership component of the Fees varies from one Subscription Term to another, we will inform you of any potential changes in Fees & Structure at least 30 days before the expiry of your then-current Subscription Term.
- Subscription fees are non-refundable, except as required by law.
4. MEMBERSHIP CANCELLATION
- Cancellations requested by Members
- Annual Memberships
- First 12 months: No cancellation or refunds allowed.
- Post first 12 months: Cancellation allowed with 1 month’s notice prior to the start of the new annual term. No partial refunds are allowed if the membership is cancelled during any given annual term.
- Monthly Memberships
- During the contractual term: No cancellation during the minimum term of 6 or 12 months (based on your membership subscription) is allowed unless extraordinary circumstances such as serious health issues, permanently moving to countries where L’invité doesn’t offer services, or loss of employment/ income which must be proven by documentation. If valid proof of cancellation is not provided, there will be an early cancellation penalty for the remaining months.
- Post the contractual term: Cancellation post the minimum term of 6 or 12 months is allowed with 1 months’ notice. No partial refunds are allowed if membership is canceled through any given month.
- Cancellations by L’invité
- If L’invité cancels your Membership due to misconduct or inappropriate behavior, it may result in a permanent cancellation based on internal L’invité management discretion. There will be no refunds on the already paid annual subscription or past monthly fees. We shall cancel your subscription charge from the following billing cycle regardless of whether the Subscription contract term has expired or not.
- If L’invité cancels your Membership due to other reasons such as not being a mutual fit within the network. We shall cancel your subscription charge from the following billing cycle regardless of whether the Subscription contract term has expired or not. There will be partial pro-rate refunds on the already paid annual subscription for the remainder of the annual term.
- Membership Suspension by Members
- No suspension allowed unless extraordinary circumstances such as serious health issues or loss of employment/ income, which must be proven by documentation.
- If valid proof (such as serious health issues, permanently moving to countries where L’invité doesn’t offer services, or loss of employment/ income) of cancellation or suspension is not provided, there will be an early cancellation penalty for the remaining months.
- Membership Suspension by L’invité
- If L’invité suspends your Membership due to misconduct or inappropriate behavior, which may result in a temporary suspension, there will not be a hold on the membership fees during the suspension period.
5. MEMBERSHIP DEFAULT
- If there is a payment default, we will wait 1 month for the account to be brought up to date. In the second month, we will issue a warning and provide a week’s notice before canceling the membership due to the Default.
- If a member doesn't complete the minimum monthly commitment term, they are considered to be default, and this default would be marked on their profile and will act against any future attempts to re-join the membership.
6. REJOINING MEMBERSHIP
- If a member has cancelled their membership and would like to re-join within the 3 months of cancellation, then there will be a AED1000 fees to rejoin and L’invité management may refuse the rejoining request, but there will not be a full review of the application.
- If a member has cancelled their membership and would like to re-join after 3 months of cancellation, they will be subject to same policy and pricing as if they were joining like a new member. There may be also a full review of the application and L’invité acceptance criteria will apply.
- Defaulted members are not allowed to join the membership for a minimum of 6 months and their membership application will be subject to a fresh review.
7. GENERAL TERMS
- L’invité Hospitality will use reasonable efforts to notify members of any changes in Services, Membership Structure or Partnership base. Any use of the membership by a member will be deemed as an acceptance of any amendment. L’invité will not be liable for loss or damage resulting there from.
- If you do not wish to renew your membership upon expiry of your current minimum term, please cancel your L’invité membership in accordance with the Cancellation Policy as seen in Clause 5 of this agreement.
- Your membership is valid for the selected duration of the membership term from the date when it is granted or renewed. Membership will renew automatically upon expiry of the Subscription Term, unless notified in advance as mentioned in Clause 5.
- If while you are in a current Membership and wish to upgrade your Membership to a higher Tier of Membership, then the difference in price between the two categories of Membership will be added to your monthly subscription or payable on a pro rata basis of the remaining term of the annual subscription.
- We reserve the right to refuse to grant, revoke, or renew membership at our sole discretion and for any reason. We are under no obligation to provide reasons for our acceptance, revocation or refusal of any application or renewal.
8. MEMBERS RESPONSIBILITIES
- We wish to have a friendly and secure community for our Members. When using the membership, our members have the expectation of privacy and confidentiality. We are a community of global diversity, with Members from many different cultures and countries. Expectations and behavior will be equally diverse, so to help provide a comfortable environment for all members, we expect mutual respect from all our members.
- You may not monitor, data-mine, or copy our web pages or any content within our website or App, nor collect, archive, trade or sell any personal data or communications about other members.
- We want to keep the L’invité network free from intrusions. You may not send or distribute unsolicited or unauthorised advertising, promotional materials, junk mail, chain letters, spam, pyramid schemes, or any other type of solicitation to other members, nor will you harass or unreasonably disturb any other member.
- You cannot post content or initiate any communications that we consider libelous, scandalous, abusive, obscene, discriminatory, unlawful or otherwise objectionable. This includes content or statements that you may make online on a page, account or group hosted by a third-party website, such as Facebook, Instagram, Twitter or LinkedIn, as well as offline at any L’invité event. Doing so could result in termination of your membership.
9. MEMBER PRIVILEGES
- L’invité Partners may require you to present your Digital L’invité Membership Card and valid photo identification to verify L’invité membership and redeem privileges. The L’invité Card has no transactional capability and cannot be used to pay in cash or non-cash.
- L’invité Member Privileges are not transferable and can only be availed exclusively by subscribed L’invité members and their guests. Misuse of access to privileges or attempts to share or transfer privileges with other non-members without being present at the venue yourself, may result in termination of the membership.
- L’invité has the right to add, modify or eliminate any Member Privileges at any time. You accept that some L’invité Partners may make privileges unavailable during certain periods – please check specific details for each venue under Member Privileges on the App. We will not be liable if for any reason the Services are unavailable at any time or for any period for reasons beyond our control.
- You agree to abide by L’invité Partners’ terms and policies, including but not limited to payment of all amounts when due, compliance with restrictions or rules regarding door policy, availability and occupancy, cancellation policies, child policies, pet policies or use of fares, products or services.
- You accept that any violation of a L’invité Partner’s rules, restrictions, policies or terms may result in cancellation of your redemption of privileges, denial of access to the venue and services, forfeiting any payments made for such benefits.
- L’invité shall not be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of biological outbreaks, shortages, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labour conditions, earthquakes or any other cause which is beyond the reasonable control of L’invité.
10. RESERVATIONS PROCESS
- L’invité membership benefits include providing private networking opportunities as well as procuring bookings for restaurants, bars/lounges, nightclubs, beach clubs, events, and experiences plus providing exclusive privileges at some of these locations (“Services”). However, the Services provided are always evolving and the structure and nature of the Services may change in the future.
- L’invité has negotiated enhanced Services for its members, however, cannot guarantee the service levels of the venues and it is strongly recommended that members relay any negative experience at the partner venues through the feedback section of the app or by emailing L’invité Team at ‘enquiries@linvite.life’.
- All members’ reservations requested should be made through the App for reservations of 24 hours or more in advance. Last minute or reservations of less than 2 hours in advance could be made through a direct email request or message through the App or by directly contacting the lifestyle managers through phone call or WhatsApp. Members turning up at the venues without prior reservations will not be guaranteed a reservation.
- L’invité shall use its reasonable endeavors to fulfil the members requests as soon as possible and time should be of the essence. L’invité will ensure its best endeavors to secure reservations or requests for the times/dates requested but by no means can guarantee the 100% fulfilment of these requests.
- Members must cancel their reservations if they are unable to attend. L’invité reserves the right to deny restaurant requests from Members if Members repeatedly fail to honor their bookings or continuously violate cancellation policies.
11. MEMBER EVENTS
- Attendance at L’invité member events is strictly by guest list only, it’s a member’s duty to RSVP in a timely manner including the number of guests they would be brining to the event, to ensure the their name on the guest list.
- The dress policy is smart chic with no sports caps/hats, trainers or shorts.
- Please respect other members and any misappropriation will not be tolerated. We want each member to feel secure and free in a friendly environment.
- Unless specified in the Event invite, the Standard guest policy at L’invité is as follows:
- UAE/ Resident Membership:
- UAE Events: Complimentary access for Member;
- Additional guest (s) chargeable at AED250 per person.
- International Membership:
- UAE Events: Complimentary access for Member;
- International Events: Complimentary access for Member;
- Additional guest (s) chargeable at AED250 per person for UAE events and AED500 per person for International events.
- Privé Membership:
- UAE Events: Complimentary access for Member +1 guests;
- International Events: Complimentary access for Member;
- VIP Events: Complimentary access for Members; Guests may be allowed (complimentary or paid) but please check individual event policy on the app.
- Additional guest (s) chargeable at AED250 per person for UAE events and AED500 per person for International and Privé events.
- The member assumes responsibility for guest attendance fees, with the corresponding amount automatically deducted from their debit/credit card after the event.
12. PRIVACY, LOCATION & MARKETING
- You accept that L’invité may post photographs showing you at official L’invite networking Events, on the L’invité app or any of its social media pages, which may be visible therefore be available to non-members.
- We accept the Privacy concern that it may cause for some members, and we are careful in the selection of photos that maybe seen as personal and could be deemed to be unprofessional. However, if you would like to opt out of any videos or marketing, please let us know and we will make a note of it. You can also set your privacy policy during the new member registration and under your Profile on the app.
- L’invité will implement reasonable measures to ensure compliance with its obligations under Privacy laws in relation to personal information of members – please refer to the detailed Privacy Policy for more info.
- To best access the app functionality in its entirety, your mobile Location services must be turned on. If you deliberately not allow location sharing then it may hamper the full functionality of the app.
- Except with L’invité prior written consent, you may not, directly or indirectly, use the L’invité name in connection with any event, whether such event is held within the community or outside.
13. INAPPROPRIATE OR ABUSIVE BEHAVIOUR
- Inappropriate or abusive behavior either at member events, on the app or social media towards other L’invité members or L’invité employees may result in a disciplinary action or a potential termination of the membership. We take the following matters seriously and request members to respect other fellow members:
- Harassment and Discomfort: All members must conduct themselves in a manner that promotes comfort and inclusivity. Any behavior that makes another member feel uncomfortable, harassed, abused, or threatened will not be tolerated.
- Social Media: Members engaging in any negative social media activity that negatively impacts the reputation of L’invité or any of its members. This includes, but is not limited to, the posting of derogatory or defamatory comments, photographs, or any other material that could harm the community or individual members.
14. TERMS OF USE
By subscribing to our membership program and logging onto our app, you agree to our Terms of Use and Privacy Policy. Please read these documents carefully.
15. CONTACT US
Questions regarding this agreement, complaints or feedback should be directed to our email: enquiries@linvite.life or through the L’invité App.